Night Audit

Located just outside of Canberra’s CBD, Mantra MacArthur Hotel presents a diverse array of accommodation to suit different guest preferences. These offerings include apartment-style studio rooms catering to business travellers, as well as one and two bedroom suites tailored to the needs of groups and families. On your days off, immerse yourself in the abundance of offerings that our nation’s capital has to offer. Explore iconic landmarks such as the National Gallery, the War Memorial, and Parliament House; or take a leisurely stroll through the bustling shopping and dining precinct.

Purpose

As Guest Service Agent/ Night Audit, your role is pivotal in shaping our guests’ entire stay, from the warm welcome at check-in to the seamless checkout process. During the night shift, you transition into the role of a financial detective, adeptly handling late-night inquiries and ensuring our hotel’s distinguished service reputation remains intact.

Primary Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Work closely with security to keep a watchful eye on the building’s security systems, contributing to a safe and secure environment for guests and staff alike
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Take charge of the reception desk duties and manage the crucial night audit process, ensuring that nightly reports are accurate and up to date
• Display proficiency in accurately handling reservations and managing guest accounts

Skills and Experience

• Innovative approach to exceeding customer service expectations
• Skilled at collaborating within teams, as well as working independently
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
• Proficiency in both written and verbal communication
• Previous experience in hotel front desk operations is a valuable asset
• Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays

Accor Benefits

• ALL Heartist Membership – Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts – Available on a range of accommodation, services a
• https://careers.accor.com/global/en/job/guest-service-agent-night-audit-in-219-northbourne-avenue-261