Night Auditor

“Hospitality is a work of Heart” at Accor. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
 

Located in the centre of Melbourne, ibis Budget Melbourne CBD is the perfect destination for guests to experience all that Melbourne has to offer! With our 146 guest rooms we are the basecamp four our guests urban adventures. We are currently seeking part time Night Auditor to join our team.

What You’ll Be Doing

• Welcoming our late arrival guests and farewell to our early departures.
• Ensure the smooth and efficient running of the Hotel’s overnight operation, maintaining guest satisfaction and the safety and security of the property.
• Taking initiative to ensure positive and productive interactions with our customers.
• Undertake the daily reconciliation of the Hotel’s trading, including checking and preparing reports, completing audits, and collating the necessary paperwork for departures.
• Prepare and distribute relevant reports to relevant departments.
• Managing and confirming reservation details and accounts for in-house guest details ensuring all details are recorded accurately.
• Providing efficient service for guest registration and departure by checking in and out guests as required.
• Maximising guest satisfaction as well as the safety and security of the property.
• Attending to guests’ requests efficiently and effectively to ensure total customer satisfaction.

Your skills and experience include:

• Previous customer service experience in a Hotel environment
• Strong knowledge of computer systems including Microsoft Office and preferably in Opera Cloud
• https://careers.accor.com/global/en/job/night-auditor-in-ibis-budget-melbourne-cbd-melbourne-australia-jid-63484