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Night Auditor

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Night Auditor

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Assist guests efficiently and courteously in all Front Office related functions, while projecting high standards of service and professional hospitality at all times. Balance and post charges and settlements. Reset systems for next day operations.
ESSENTIAL FUNCTIONS
FRONT DESK SKILLS
Assist guests by:
  • Properly assign room locations, rate room selling strategies, and guaranteed or requested room types.
  • Have daily knowledge of groups or functions in-house and local current events.
  • Understand qualified discounts, their availability and application of vouchers.
  • Accurately handle future and same day reservations or take walk-in guests.
  • Check-in and check-out guests in a knowledgeable, efficient, and professional manner.
  • Assist guests with safe deposit box use at Front Desk.
  • Post, correct, or adjust charges to guest account as necessary.
  • Be knowledgeable of hotel credit, cash in advance, and check cashing procedures.
  • Maintain accuracy in cash handling procedures.
  • Perform all shift checklist responsibilities.
  • Familiar with frequently used Standard Operations Procedures.
  • Basic knowledge of how to operate all Front Office equipment.
  • Ability to solve basic equipment problems and/ or who contact for resolution.
  • Support team members to ensure the team’s entire workload is completed daily.
  • Actively identify barriers and attempt to resolve within the team.
  • Nurture team and teamwork concept.
  • Trained on all hotel emergency procedures, equipment, and utility shutoffs.
ROOMS CONTROL SKILLS
Assist the hotel operation by completing the following responsibilities:
  • Blocking rooms for same day based on: VIP’s, specific location or views guaranteed to groups.
  • Communicate with Manager regarding status of groups.
  • Communicate with Housekeeping regarding VIP arrivals and expediting VR rooms.
  • Run hourly house counts and confirm selling strategy with Manager/ Supervisor.
Willingness and ability to train new associates.
Communicate pertinent shift information to Manager/ Supervisor and team members both verbally and in writing via logbook.
Update as necessary.
Pass-on pertinent information to next shift. Group information, current selling strategy, follow-up required for guests or shift responsibilities.
PBX SKILLS
  • Familiar with property, departments, hours of operation, and services of the hotel.
  • Answer phones within 3 rings using proper greeting and etiquette.
  • Understand and carry out specific duties for: fire alarms, bomb threats, and medical emergencies.
  • Receive and deliver clear and professional messages in PMS and offer assistance with voice mail.
  • Answer basic Front Office related questions.

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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