Night Auditor

Accor, the world-leading hospitality group, provides unique hotel stays and experiences in over 5,500 properties, throughout 110 countries.

With more than 45 hotel brands, restaurants, bars, entertainment and nightlife venues, co-working and wellness spaces, Accor enables new ways to travel, work, and play.

By placing people and the planet at the heart of its culture and activities, the Group is committed to shaping the hospitality of tomorrow in the most sustainable way possible.

Joining Mercure London Bankside as our Night Auditor is a chance to be part of one of Accor’s flagship hotel, located in the heart of London – a short distance from London Bride Station, Waterloo Station and Blackfriars Station. It is a chance to take on rewarding challenges that will help you grow both personally and professionally.

As part of our team you can have:

• Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Hourly rate £15.30
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

As our next Night Auditor, you…

Will be the ‘face of Mercure London Bankside’, extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.

Your responsabilities will include:

• Deliver exceptional, friendly and professional customer service to all guests and callers.
• Manage guest check-in and check-out processes, including registration, account postings, cashier balancing and express check-outs.
• Handle guest enquiries, complaints, wake-up calls, mail, messages and special requests promptly and efficiently.
• Complete daily audit tasks, reports and ensure accurate credit handling.
• Liaise with Housekeeping and other departments regarding room status, lost property and guest needs.
• Ensure security procedures, safety standards and hotel policies are followed at all times.
• Participate in team briefings, training and ongoing development programs.
• Ensure effective shift handovers and report any issues to the Management.

A little more information:

To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.

https://careers.accor.com/global/en/job/night-auditor-in-mercure-london-bankside-london-united-kingdom-jid-100309