Night Auditor

Night Auditor M/F/X

As a Night Auditor you are a true ambassador of the Victoria experience :

With a strong service mindset, excellent interpersonal skills, and true versatility, you help transform every stay into a unique and unforgettable memory.

Summary of Responsibilities:

Reporting to the Front Office Manager, responsibilities and essential functions include, but are not limited to:

• Ensuring that all Fairmont service standards and operational procedures are adhered to in all interactions with Guests and colleagues.
• Providing prompt, attentive service either directly to the Guests or colleagues using the Guest’s name.
• Masters the Front Office and Royal Service policies, procedures and operations required. Uses the skills training received and knowledge acquired to excel in the position, ensuring accuracy in job performance.
• Reviewing reservations and Guest preferences to ensure all standards are met.
• Maintaining a perpetual presence on the Reception Desk throughout the hours of the shift.
• Following the Hotel’s telephone etiquette standards when handling internal and external calls.
• Remaining observant and responds to each Guest who approaches the Reception Desk.
• Enthusiastically promoting hotel services providing detailed information to Guests and hotel visitors.
• Constantly seeking to identify Guest preferences, acts upon them and makes sure to pass on this information to colleagues updating the Guest’s profile.
• Constantly seeking to anticipate Guest needs and requests, actively engaging our Guests.
• Balance and audit all Front Office postings and settlements.
• Verify that all departments have posted all their revenues.
• Reconcile the Food & Beverage point of sale system, for each outlet, to the PMS system and, where necessary, record and adjust entries.
• Reconcile all miscellaneous revenue sources to the PMS system, i.e. telephone,
• https://careers.accor.com/global/en/job/night-auditor-in-victoria-golf-resort-and-spa-managed-by-accor-faro-jid-60226