Night Concierge Assistant

4 on, 3 off / 3 on, 4 off, 12-hour shifts (8pm – 8am)

Mandarin Oriental Hyde Park is looking for a Night Concierge Assistant to join our Concierge team. 

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

As a Night Concierge Assistant at Mandarin Oriental Hyde Park, London, you will be responsible for:

• Ensuring luggage or other guest items are delivered/collected from the guest’s room, within our standard timeframe.
• Deliver complimentary newspapers to occupied guest’s rooms, paying attention to their preferred choice of paper.
• Log all pieces of luggage stored in the appropriate logbook, until guests collects their luggage/returns.
• Polish luggage trolleys and ensure general cleanliness of the bell desk and luggage area.
• Assist doorman in loading and unloading luggage for guests.

As a Night Concierge Assistant, you will be working on 12 hours shifts on a rotating basis, Monday to Sunday. Shift patterns will predominantly be night shifts from 8pm to 8am (including weekends and bank holidays), so flexibility is required where applicable.

To be successful Night Concierge Assistant candidate, you will have a strong command of written and spoken English and show a positive, pro-active attitude. Previous luxury hospitality experience is ideal, but not essential.

In return, you will receive an array of iconic benefits, such as:

• Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions.
• Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career.
• 3 complimentary nights per year, increasing to 5 with length of service
• Discounted stays at our beautiful properties across the Group
• Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals
• 50% F&B & Spa discount
• Complimentary Westfield Healthcare cash plan, children added at no extra cost
• Colleague Experience Stay in-house with breakfast included upon completed probation
• Friends & Family hotel rate and Spa discount
• https://careers.mandarinoriental.com/jobs/night-concierge-assistant-london-england-united-kingdom