Night Guest Service Manager

For more than a century, Hamilton Princess & Beach Club is Bermuda’s only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues.

Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, pleasant, while keen on turning moments into memories for our guests – the Fairmont way.

As a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities. Consider joining us, if you enjoy:

• Connecting guests to the extraordinary place we call home
• Discovering a broad offering of career paths
• Learning and thriving among a group of international hospitality professionals
• Being passionate about people and attentive to the world – we are globetrotters!
• Going beyond the walls of our hotel to support our community
• Taking pride in our differences

Then this could be THE perfect opportunity for you, and we cannot wait to welcome you.

#WeAreHamiltonPrincess

Summary of Responsibilities:

Reporting to the Front Office Manager, the Night Guest Services Manager is responsible for all the nightly tasks, including Front Office Accounting procedures, reconciliation & ensuring that the highest level of guest service and standards are maintained during the overnight period; responsibilities and essential job functions include but are not limited to the following:

• Provide effective, excellent guest service
• Assist in Front Desk duties, including check-in and check-out of guests
• Support and assist day & evening teams in regular operations

• Uphold staff appearance and grooming procedures
• Ensures that all Front Office policies and procedures are adhered
• Responsible for the nightly end-of-day reporting; ensuring accuracy in balancing accounts is complete.
• Deal with any guest request in a polite and efficient manner, delegating work where necessary to other night staff (Night bellmen, Engineering, Security, etc), and then following up to ensure that the guest has been satisfied
• Log all guest comments in Royal Service and where appropriate in the Duty Managers logbook and prepare a summary of all comments from the previous 24 hours which can be used at the morning meeting
• Complete all the necessary preparations for the beginning of the early shift in the Reception
• Supervise the work of the Night Bellmen and Night Auditor and assist in their training
• https://careers.accor.com/global/en/job/night-guest-service-manager-part-time-in-hamilton-princess-and-beach-club-a-fairmont-manage-jid-97217