Night Manager

Situated in the heart of the Brisbane CBD, with views out over the river to Southbank, the ibis Styles Brisbane is a modern, stylish hotel catering for both business and leisure guests. With 367 rooms, ibis Styles Brisbane is one of the largest hotels in Brisbane City. We are a bright, colourful and stylish hotel, with a vibrant and diverse culture of Heartists who work here with us.

We are looking for our next Night Manager to join the ibis Styles Brisbane Elizabeth Street team.

As a Night Manager, you will be responsible for overseeing all operations during the night shift ensuring the smooth running of the hotel and creating a safe, sound and exceptional guest journey from night until morning.

Your primary duties & responsibilities include:

• Manager on duty for the hotel, including check-ins, check outs and guest enquiries
• Perform night audit functions, ensuring proper balancing of hotel revenues in rooms and food & beverage
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Ensuring the safety of our guests throughout the night
• Lead and support the Front Office team to deliver exceptional guest service
• Manage daily operations such as check in/ check out, billing and reporting.
• Handle guest enquiries and resolve issues professionally and promptly.
• Coordinate with other departments including Housekeeping, F&B, Sales, Reservations and Finance to ensure smooth operations.
• Train, mentor and develop the team, fostering a positive Heartist culture.
• Drive revenue through upselling and loyalty engagement.
• Ensure compliance with WHS, security and Accor brand standards.

Your experience and skills will include:https://careers.accor.com/global/en/job/night-manager-in-ibis-styles-brisbane-elizabeth-street-ibis-styles–jid-99959