Night Manager

“Hospitality is a work of Heart” at Novotel Perth Murray Street part of the Accor Group, where we champion diversity with purpose and heartfelt care. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.

Nestled in the vibrant heart of Perth, Novotel Perth Murray Street is a contemporary 4.5-star hotel offering world-class dining, premium leisure facilities, and seamless access to the city’s best from Elizabeth Quay and RAC Arena to the St George’s Terrace business precinct. With Perth Underground Station just moments away, the hotel is perfectly positioned for both business and leisure travellers. Recognised as one of Western Australia’s leading hotels, we are a multiple award-winning property, including All Abilities Hotel and Environmental Services at the 2026 AHA WA Accommodation Awards, building on our 2025 Superior Accommodation win. Led by General Manager & Vice President Operations WA &TAS Nathan Frost, who was recently inducted into the AHA WA Accommodation Industry Hall of Fame, our hotel continues to set the benchmark for excellence in Western Australia’s hospitality landscape.

We are seeking an experienced and dedicated Night Manager (Full -Time) to join our team and lead our night operations. As the Night Manager, you will ensure smooth and efficient hotel operations during the overnight shift, delivering a seamless guest experience and ensuring the safety and security of our guests and team.

Job Description

• Oversee the nightly operations of the hotel, ensuring all departments function effectively
• Manage guest relations and handle any complaints or issues that arise during the night shift
• Conduct night audits, ensuring financial transactions and reports are accurate
• Ensure the safety and security of all hotel guests and staff by conducting regular property checks
• Support the front office, ensuring exceptional service and efficiency in check-ins, check-outs, and guest queries
• Lead and motivate the night team, including front office and security staff
• Coordinate with other departments to ensure guests’ needs are met
• Manage emergency situations, including medical issues, fire alarms, or security concerns
• Ensure compliance with hotel policies, procedures, and regulations

• Previous experience in a similar role, preferably in hotel leadership
• Strong leadership and team management skills
• Exceptional problem-solving abilities and a proactive approach to guest service
• Excellent communication and interpersonal skills
• Knowledge of hotel management systems (e.g., Opera Cloud, and basic accounting skills for night audits)
• Flexibility to work night shifts, including weekends and public holidays
• A professional and approachable manner, with the ability to stay calm under pressure
• Current First Aid and Responsible Service of Alcohol (RSA) certifications are an advantage