POSITION SUMMARY
To supervise all night staff to ensure that they are adhering to all hotel policies, procedures, regulations and standards, while striving towards total guest satisfaction. To ensure that Front Desk operations is working in a professional manner at all times. Will perform Front Desk clerk and cashier responsibilities and duties when assigned. No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Ensure adherence to quality expectations and standards, develop and maintain positive working relationships with other employees and departments, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Report accidents, injuries, and unsafe work conditions to manager. Perform other reasonable job duties as requested by Management.
SPECIFIC DUTIES
• Responsible for the efficient and professional running of the Front Desk, including relationships with other departments
• Perform manager on duty activities.
• Ensure accurate audit of all deskwork and transactions from the day.
• Assist Night Guest Experience Experts with any issues.
• Ensure smooth check-in and check-out of all guests, through properly handling guest accounts.
• Deal with any guest requests and problems and satisfy their needs within acceptable guidelines.
• Be prepared to perform all front desk functions, including AYS, Business Centre, Executive Apartments and Guest Relations.
• Be highly familiar and adhere to all policies, procedures and standards.
• Assist all associates with questions, problems which might occur.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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