Raffles Hotels & Resorts
The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.
About Raffles London
Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure.
This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.
Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.
At Raffles, you arrive as a guest, leave as a friend and return as family.
Scope Of Position
The Duty Manager provides the necessary guidance and leadership for managing the daily Front Office operations and delivering on this promise to our guests. Holding a discerning eye towards maintaining exceptional operational standards at the front desk and switchboard, this is a key role in the departmental structure. You will take great pride in ensuring our operation has a guest centred focus in everything that we do and foster a supportive and engaging environment for the Front Office team to provide this. As the Manager on Duty, the role requires a courteous and efficient manner in dealing with guest’s complaints and ensuring issues are adequately resolved in line with exceeding our guest’s expectations.
Responsibilities
Operation
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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