Operational Compliance Manager

We are Accor, a world leader in the hospitality industry represented in 110 countries and over 5,000 hotels globally. Placing people at the heart of what we do with more than 300,000 hospitality experts, nurturing passion for service and achievement beyond limits. Building on the strength of our teams, we personalise expert solutions to break new ground and reimagine hospitality to inspire new ways to experience the world.

Purpose

As the Operational Compliance Manager, you will uphold Accor’s reputation for transparency and integrity by leading the Operational Compliance team and ensuring compliance with relevant legislative requirements and internal policies. You will drive the execution of strategic objectives aligned with the Realty and Asset Management operational strategy, strengthen operational capability through targeted training and champion continuous improvement. Working closely with stakeholders and regulatory bodies, you will promote proactive risk management, operational excellence and accountability across the business.

Primary Responsibilities

• Lead and manage the Operational Compliance team, setting clear priorities and performance expectations, developing team capability and translating strategic objectives into actionable plans, with accountability for delivery and measurable outcomes aligned with the Realty and Asset Management operational strategy
• Drive the development and delivery of targeted compliance training, translating audit findings and operational needs into practical learning that strengthens team capability and improves compliance outcomes
• Partner with operational leaders to embed learning into day-to-day practices, monitor training effectiveness and address capability gaps through ongoing coaching and support
• Champion continuous improvement by identifying opportunities to streamline processes and thoughtfully adopt emerging digital tools and smarter ways of working, reducing manual effort while maintaining appropriate oversight, accuracy and confidentiality

• Promote a culture of transparency, integrity and accountability in dealings with stakeholders and relevant regulatory bodies

• Develop and oversee the audit schedule to ensure MLR properties are audited as required
• Review all audits completed by the team to ensure accuracy, consistency and clear, actionable reporting to operational teams
• https://careers.accor.com/global/en/job/operational-compliance-manager-in-gold-coast-au-jid-117280