Operations Manager

To lead the strategic and operational performance of the Avani Victoria Falls Resort, delivering excellence across all guest touchpoints and commercial areas. The Operations Manager provides strategic and operational leadership across all core hotel functions, ensuring seamless daily operations, exceptional guest experiences, and achievement of financial targets.

The role oversees key departments including Front Office, Housekeeping, Food & Beverage, and Engineering (including gardens and grounds), ensuring alignment to brand standards, operational excellence, and regulatory compliance. The Operations Manager drives service consistency, operational efficiency, and cost control, supporting overall hotel performance and profitability.

Key Responsibilities include:

• Develop and implement operational strategies that align with corporate objectives and brand standards across all hotel departments
• Manage departmental budgets, monitor financial performance, and identify cost-saving opportunities without compromising service quality
• Recruit, train, develop, and evaluate operations staff, fostering a culture of excellence and accountability
• Oversee daily operations to ensure seamless guest experiences and consistent service delivery across all touchpoints
• Monitor and maintain compliance with health, safety, security, and environmental regulations
• Address guest concerns and complaints promptly, implementing corrective actions to enhance satisfaction and loyalty
• Conduct regular quality assurance inspections and audits to maintain brand standards and operational excellence
• Manage vendor relationships and supplier contracts to optimize service delivery and cost efficiency
• Analyze operational metrics and key performance indicators to drive continuous improvement initiatives
• Prepare and present regular reports on operational performance, financial results, and strategic recommendations to senior management

**Required Qualifications:**

• Bachelor’s Degree in Business Administration, Hotel Management, Hospitality Management, or any related field
• Minimum 8 years of managerial experience in hotel or hospitality operations
• Proven experience in all aspects of planning and implementing operational strategy
• Demonstrated expertise in budget management, financial analysis, and cost control
• Strong knowledge of health, safety, security, and environmental compliance regulations
• Experience managing multiple departments and cross-functional teams in a hospitality environment

**Preferred Qualifications:**

• Experience with hotel management systems
• Track record of successfully implementing operational improvements and efficiency initiatives
• Demonstrated ability in vendor and supplier relationship management
• Experience in guest relations and complaint resolution within a luxury or upscale hotel setting
• Knowledge of brand standards and luxury hospitality service delivery

• Strong leadership ,Interpersonal & people Skills
• Hardworking, persistent and dependable
• Positive and enthusiastic
• Strong problem analysis and problem-solving
• Technical Sales Skills
• English: Intermediate level required
• Able to travel upon requested