Overnight Front Desk Agent

At the Rimrock, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our Heartists live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.

Live boldly. Work with heart. Stay moved.

https://www.rimrockcareers.com/

This role is about precision, trust, and calm stewardship of the hotel overnight. As a Overnight Front Desk Agent, you are the steady presence who ensures the accuracy of our financial records, the safety of our guests, and the seamless transition from one business day to the next—while also delivering warm, intuitive guest service when it matters most. While the hotel sleeps, you bring clarity, accountability, and quiet confidence, balancing financial integrity with a composed front-desk presence and thoughtful guest care.

Start Date: June 2026
Contract Type: Full-Time
Pay Rate: $20 per hour

Key Responsibilities 

Overnight Guest Service & Presence 

• Serve as the primary point of contact for guests during overnight hours, providing calm, professional service.
• Manage late-night check-ins and early departures with efficiency and care.
• Respond to guest inquiries, requests, or concerns with empathy and sound judgment.
• Handle phone calls, messages, and wake-up calls accurately and on time.
• Provide essential information or assistance while maintaining a quiet, respectful overnight atmosphere.

Financial Accuracy & Audit Excellence 

• Complete the end-of-day audit process, ensuring all transactions are balanced, posted, and reconciled accurately.
• Verify and reconcile revenue from all departments, including Rooms, Food & Beverage, and other outlets.
• Prepare and distribute daily financial and operational reports in accordance with established standards.
• Process credit card transactions, direct bill accounts, and ensure proper documentation for deposits.
• Identify, investigate, and resolve discrepancies with diligence and integrity.
• Maintain accurate audit logs and financial records at all times.

Safety, Security & Stewardship 

• Work closely with overnight security team to ensure all public areas, entrances, and access points are secure.
• Monitor security systems and report any irregularities or concerns promptly.
• Respond to emergencies calmly and according to established hotel procedures.
• Maintain a safe, quiet, and secure environment for guests and colleagues overnight.

Operational Readiness & Communication 

• Prepare the hotel for the next business day, including reports, registration materials, and room readiness support.
• Communicate clearly with Front Office leadership and relevant departments regarding overnight activity or issues.
• Follow all Rimrock service standards, privacy policies, and operational procedures meticulously.
• Maintain confidentiality of guest information and hotel data at all timeshttps://careers.accor.com/global/en/job/overnight-front-desk-agent-in-rimrock-banff-emblems-collection-banff-canada-jid-84602