Overnight Guest Service Attendant

About the location:

Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys – a prestigious recognition of exceptional hospitality. We are also proud to be home to Canada’s Best Resort Spa 2024 (World Spa Awards), a reflection of our dedication to thoughtful, elevated guest experiences. At Four Seasons Whistler, we turn moments into memories – not only for our guests, but for our employees too. Grounded in our core values of teamwork, service excellence, and integrity, we foster a culture where thoughtful service and genuine connection create unforgettable experiences every day. Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a new chapter of modern mountain luxury following recent renovations. Each of our spacious rooms and suites features a cozy fireplace, and nearly all include private balconies with breathtaking views – blending refined comfort with the natural beauty of British Columbia. Our culinary destinations offer equally distinctive experiences. Braidwood Tavern captures the spirit of après with playful craft cocktails and intimate seafood-inspired dinners in a warm, welcoming setting. SIDECUT Steakhouse, Whistler’s most premium dining destination, is celebrated for its rare cuts like olive-fed wagyu, decadent seafood towers, and elevated tasting experiences that showcase the best of land and sea. Whether you’re delivering heartfelt service or curating unforgettable stays, you’ll be part of a passionate team at a property that continues to set the standard in luxury mountain hospitality.

About the role:

At the Four Seasons Resort and Residences Whistler we have a dedicated team for guest as they arrive to the hotel. As a Part Time, Seasonal, Overnight Guest Service Attendant you’ll assist guest upon arrival at the hotel by opening car doors and welcoming them to the hotel, handle luggage and baggage and contributing to the operations of valet.

The role is suitable to someone who has a dedication to serve our guests. You’ll work independently and as a team to deliver exceptional guest experiences within arrival team.

What you will do:

• Greet guests arriving by private car, taxi, or limo by opening car doors and welcoming them to the hotel.
• Assist guests in descending from their vehicles and help unload their luggage.
• Redirect guest luggage to the respective guest rooms.
• Assist in valet parking cars and occasionally drive the house car around Whistler.
• Provide guests with directions, recommendations, and information about the town and its attractions.
• Load luggage into cars for departing guests.
• Handle all guest interactions with the highest level of hospitality and professionalism.
• Accommodate special requests whenever possible.
• Resolve customer complaints and assist with inquiries about hotel services, hours of operation, key personnel, in-house events, and more.

What you bring:

• Previous experience in customer service.
• Previous experience in a hotel or guest service role preferred.
• Strong command of the English language.
• Comfortable lifting and carrying 20+ pounds.
• Class 5 BC Driver’s license REQUIRED.
• Clean driving record.
• Valid work authorization for Canada
• https://careers.fourseasons.com/us/en/job/REQ10382381/Overnight-Guest-Service-Attendant-Summer-Seasonal