JOB OVERVIEW:
Perform hotel security duties and procedures to ensure the safety and security of guests, employees and the property as well as the property’s assets.
At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
- Be charming by being approachable, having confidence and showing respect.
- Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
- Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
DUTIES AND RESPONSIBILITIES:
Financial Returns
- Record necessary and pertinent incident reports or information to police and fire agencies involving investigations and to Corporate Legal department, Corporate Claims Management department, insurance agencies and outside attorneys in case evaluation, settlement or defense involving lawsuits against the Company.
People
- Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel staff, Corporate Hotel Management Group and Corporate Risk Management and Legal department.
- Assist in training/educating employees on current safety and security issues to ensure compliance with all Company loss control policies and current security, and safety regulations. Inform management of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets. Schedule preventative maintenance and repairs to security equipment or hotel property as needed and ensure that equipment is prepared and operational for the following day’s work.
Guest Experience
- Respond in a courteous and prompt manner to all guest related incidents, questions, complaints and/or requests to ensure strong guest satisfaction.
- Investigate loss and safety incidents involving guests, employees and/or hotel loss and safety exposure and comply with state and government regulations and hotel procedures to prevent/minimize the loss from theft and other safety risk or litigation against the hotel. Such investigations may include theft or lost items, noise complaints and safety hazard accidents and incidents. May have to administer CPR on guest or staff member in accordance to guidelines and communicate specified information to EMS/medical personnel as required. Complete documented reports in accordance to Company and hotel policies and procedures.
Responsible Business
- Perform daily inspection and ensure compliance of hotel security and safety requirements and procedures in order to protect hotel property, employees and guests against theft, crime, threats and safety hazards. This may include and is not limited to:
- Patrolling and inspecting with specified equipment the assigned areas to include all public areas of the property including meeting rooms, entrances and outside building and grounds; monitoring surveillance cameras and checking areas for unauthorized persons or vehicles and coordinating towing of vehicles, unlocking doors and fire and safety hazards and document all actions.
- Maintaining the Security procedures and audit/department logs that may include lost and found, storing guests’ valuables, key control, emergency procedures, health and safety hazard procedures for all employees and guests.https://careers.ihg.com/en/job-details/?jobref=Overnight+Security+Officer+Full+Time+-+InterContinental+Houston%7cUS%7c164777#172264
