PBX Operator

Raffles & Fairmont the Red Sea, positioned in the kingdom’s groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.

Key Responsibilities

Telephone & Communication Excellence:

• Answer all incoming and internal calls promptly using the approved Fairmont greeting and etiquette standards.
• Accurately route calls, take messages, and provide information in a courteous, clear, and professional manner.
• Maintain a calm, polished, and welcoming tone at all times, regardless of call volume or complexity.
• Handle guest wake-up calls and special call requests accurately and punctually.

Guest Assistance & Service Support:

• Assist guests with general inquiries, hotel information, and service requests, ensuring timely follow-up.
• Coordinate guest requests with relevant departments and track completion to ensure guest satisfaction.
• Support service recovery by responding empathetically to guest concerns and escalating appropriately.

Emergency & Safety Communication:

• Follow established emergency procedures and communication protocols in case of fire, medical incidents, or security situations.
• Act as a central communication point during emergencies, ensuring accuracy, discretion, and composure.
• Maintain updated emergency contact lists and procedures.

Operational Accuracy & Documentation:

• Record and relay messages accurately and confidentially.
• Maintain call logs, wake-up call records, and other required documentation.
• https://careers.accor.com/global/en/job/pbx-operator-fairmont-the-red-sea-saudi-national-in-fairmont-red-sea-the-red-sea-saudi-arabia-jid-116015