Pool Manager

Guest Experience

• Ensure all guests receive warm, personalized, and intuitive service in accordance with Mandarin Oriental’s legendary service standards.
• Create memorable poolside experiences by anticipating guest needs and exceeding expectations whenever possible.
• Build positive relationships with guests, recognizing repeat guests and their preferences.
• Address guest feedback, concerns, and service recovery situations promptly and professionally.
• Maintain a visible presence in the operation, interacting regularly with guests and colleagues.

Operational Excellence

• Oversee the daily operation of the Pool facility, ensuring seamless service delivery and exceptional standards at all times.
• Ensure all pool areas, including cabanas, sun loungers, service stations, and recreational facilities, are maintained in immaculate condition.
• Conduct regular inspections to ensure compliance with operational standards, cleanliness requirements, and maintenance expectations.
• Coordinate closely with Housekeeping, Engineering, Security, and other departments to ensure the smooth operation of the Pool.
• Monitor and maintain the quality, presentation, and availability of all guest amenities.

Leadership and Colleague Development

• Lead, coach, motivate, and inspire colleagues to achieve departmental goals and deliver exceptional guest experiences.
• Promote the Mandarin Oriental culture, values, and guiding principles through daily leadership practices.
• Conduct daily line-ups, departmental briefings, and operational meetings.
• Identify training and development opportunities and ensure continuous learning within the team.
• https://careers.mandarinoriental.com/jobs/pool-manager-manilla-metro-manila-philippines-ef37feb1-fb27-4a04-ab77-972c95354f9b