Porter

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Company Description

Pullman Adelaide represents one of Accor Hotel’s most exciting brands and has a strong history of impressing a broad spectrum of the Adelaide market.  The hotel consists of 308 rooms overlooking the picturesque Hindmarsh Square and has a reputation second to none! 

Job Description

The role:

  • Provide exceptional customer service from the heart by responding to requests promptly, efficiently and courteously.
  • Participate in training and development programs to enhance skills and capabilities.
  • Promote Accor Loyalty programs
  • Recognizes Loyalty members as Royalty!
  • Promote and up-sell hotel facilities through strong product knowledge.
  • Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality and the issuing of room keys.
  • Maintain procedures in relation to credit and cash transactions and accounting documentation.
  • Attend to guest requests efficiently and effectively, constantly striving to provide Total Guest Satisfaction.
  • Guest services: Valet parking, assistance with luggage, booking activities

Qualifications

Requirements:

  • Previous Guest Service Agent/Porter/Valet experience in a hospitality environment preferable but not essential.
  • Excellent communication skills and a strong attention to detail.
  • An understanding of the region, our competitors and suppliers is desirable.
  • A passion for customer service along with a strong desire to achieve goals and targets.
  • Flexibility with regards to shifts, ability to work rotating rosters including mornings, nights & weekend shifts.
  • Computer literate. Opera Cloud PMS experience is an advantage, however not essential
  • Impeccable grooming and presentation
  • Excellent phone manner and organisation skills
  • Full, clean and current driver license with the confidence to drive both manual and auto vehicles is a must.
  • Must hold working rights in Australia.

Additional Information

What is in it for you:

  • ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide (Accommodation and Food & Beverage)
  • Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities.
  • Duty Meal
  • Laundered uniform

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

 

https://careers.accor.com/global/en/job/porter-in-pullman-adelaide-adelaide-australia-jid-33124

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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