Public Area Cleaner

POSITION SUMMARY

Public Area Attendant

Extraordinary Operations 

• Every guest interaction should be personalised and special- you can make this happen by taking ownership of each guest interaction, listening for cues and following up on cues to deliver a memorable experience.
• If the guest asks for something, the phrase ‘that’s not my job/ that’s not in my job description’ doesn’t apply here or in any department in the hotel.
• There is no such thing as ‘no’ when it comes to a guest request- do what you need to do to meet request (engage with other colleagues, departments, expertise) or at the very least, find alternatives to present back to the guest when all other options are exhausted.
• If you’re not feeling happy about something, you firstly need to take ownership to fix it. Try to resolve this yourself and then if you need to, speak to your department leader/HR.

Extraordinary Services

• Deliver an extraordinary guest service – personalised, fun, engaging, caring, and attentive.
• Deliver and support the hotel and brand’s service standards at every moment, including knowledge of the hotel, it’s history, the Navigator and the daily RWAY.
• Attend and actively participate in all required training sessions including shift briefings and required meetings.
• You are a role model for service and hospitality ensuring every guest is satisfied and will talk about their experience for years to come

Extraordinary People 

• Work as a strong and committed team member and colleague, as well as proactively nurturing all relationships.
• Remember, it is your job, and if you are deliberately unhelpful, it means one of your colleagues will have to pick up the pieces.

Extraordinary Innovation

• Proactively contribute ideas and share creative solutions to make St Pancras the best possible workplace and destination of choice for our guests.
• Proactively problem solves and seeks to provide solutions along with any identified issues- whilst you may not be able to fix everything, coming with ideas as to how can help to speed things up!
• https://careers.marriott.com/casual-public-area-cleaner-st-pancras-london-autograph-collection/job/A3A085C27785BD6D802C37E574A869A3