Quality Assistant Director

JOB SUMMARY

The position is responsible for implementing quality assurance processes that meet the company’s mission and brand standards, target customer needs, verify guest satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change.

CANDIDATE PROFILE 

Education and Experience

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major 5 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR

• 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major; 3 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

CORE WORK ACTIVITIES

Managing Quality Assurance Goals

• Coaches managers on adopting the Total Quality Management leadership style.

• Conducts self-audit to verify compliance with company and brand standards

• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.

• Directs property quality efforts to address critical customer requirements.

• Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.

• Leads to achieving and sustaining travel ratings.

Managing Quality Tools

• Verifys that management practices at all levels are aligned with quality tools by providing training and workshops in quality sciences.

• Uses data collection methods to compile, display, track, and analyze defect trends.https://careers.marriott.com/quality-assistant-director/job/427DCA58ED72A50B7C906218C8A8F4A3