his position is remote and based in or near Denver, CO or the surrounding areas. Drive hotel performance and consistency through standards evaluations and quality processes in an assigned regional area for both: Franchise and CMH (Company Managed) hotels. Analyze guest feedback to identify areas of opportunity. Consult with hotel management and develop action plans by reviewing available data and recommending strategies for improvement. Support growth initiatives by delivering real time data from the field.
Your day to day
Work with assigned portfolio of hotels to evaluate and document product quality levels through the use of the standardized Standards Evaluation process and software.
Schedule and conduct onsite visits with focus on hotel openings, standards Evaluations and re-visits in order to measure overall quality and consistency levels pertaining to brand standards, life safety, cleanliness, physical condition and design and construction.
Schedule and conduct Specialized Visits:
De-identification visits of hotels no longer in the system, to meet stipulations in the License Agreement
Incident reports to record physical damage and potential health concerns
Construction visits to deliver real-time data regarding building progress
Guest satisfaction focused visits to increase hotel performance
Participate in any assigned projects
Consult with hotel management and/or ownership on opportunities to drive consistency, improve physical condition and service levels.
Develop action plans as a guide for hotel management/ownership; listing any opportunities and actions required for improvement along with target dates for completion.
Prepare and provide short recap to internal business partners, recapping the hotel visit, findings and recommendations.
What we need from you
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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