Reception Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Reception Manager

Company Description

 

“Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”

 

Job Description

 

We are seeking a dedicated and professional Reception Manager to lead our front desk team and ensure an exceptional guest experience. This role requires a dynamic individual capable of managing daily front office operations, driving service excellence, and supporting the Room Division Manager in maintaining smooth and efficient service delivery.

Key Responsibilities:
The main responsibilities and tasks of this position are as listed below, but not limited to these:

  • Assist guests with check-in and check-out processes, including cashiering duties to ensure smooth transactions
  • Define, coordinate, and manage a service delivery system utilizing resources, tools, data, and service standards to maintain high guest satisfaction
  • Provide a warm and professional welcome to guests upon arrival, registering them accurately and issuing room keys following established standards
  • Efficiently assist guests throughout their stay by addressing requests, handling feedback, providing directions, and offering personalized suggestions
  • Manage guests’ emails, messages, incoming phone calls and complaints promptly and courteously
  • Maximize room revenue by upselling to higher rate categories and securing the best possible rates for walk-in guests
  • Meet, greet, and facilitate seamless rooming arrangements for VIP guests, ensuring a memorable experience
  • Lead and motivate the front office team to maintain high standards of service and operational efficiency
  • Manage the front office team performance and conduct
  • Perform any related duties and special projects as requested by the Room Division Manager

 

Qualifications

 

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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