Reception Supervisor

RECEPTION SUPERVISOR, FRONT OFFICE

4 days on, 4 days off, 12 hour shifts

Mandarin Oriental Hyde Park is looking for a Reception Supervisor to join our Front Office team. 

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

As a Reception Supervisor at Mandarin Oriental Hyde Park, London, you will be responsible for:

• Supervising the receptionist team, conducting on the job trainings, and providing feedback.
• Providing arrival and departure updates, monitoring room status’ and handling booking levels with reservations.
• Conducting handover briefings and ensuring consistent communication with the reception team, keeping them informed at all times.
• Ensuring quality control of guest service and being a role model for the team in regard to standards.
• Being the first point of contact for guest complaints.

As a Reception Supervisor you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary from morning and evening (including weekends and bank holidays), so flexibility is required where applicable.

To be a successful Reception Supervisor candidate, you must have previous supervisory experience in a luxury hotel environment. You will be an excellent communicator with a passion for delivering high quality customer service.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

• Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals

• 50% F&B & Spa discount on property

• Special MO discounted rate at Anytime Fitness gyms across the world (£30 per month or £300 per annum)

• Complimentary Westfield Healthcare cash plan, children added at no extra cost

• Colleague Experience Stay in-house with breakfast included upon completed probation

• Friends & Family hotel rate and Spa discount https://careers.mandarinoriental.com/jobs/reception-supervisor-london-england-united-kingdom-696eca90-4caa-4c23-9922-abd94ea97c5e