Receptionist

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Receptionist

Millennium Hilton New York One UN Plaza is looking for a Guest Service Agent to join our front office team! Our Midtown high-rise is the closest hotel to the United Nations and half a mile from Grand Central Station. We’re within one mile of Bryant Park, The Morgan Library, and Rockefeller Center. Take in unobstructed views of Manhattan and the East River skylines. Our historic Ambassador Grill and iconic lobby are both official New York City Interior Landmarks.

Shift Pattern: Full Availability is required for this position. 

Pay Range: $29.48 – $39.31 / hour

What will I be doing?

As a Guest Service Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  •        Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  •        Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  •        Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  •        Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  •        Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  •        Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  •        Receive, input, retrieve and relay messages to guests

#LI-LG1

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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