As a Receptionist Trainee , you will assist with daily operations and guest services. You will be responsible for making a positive first impression on guests and performing the following tasks to the highest standards:
o Ensure accurate and efficient handling of front desk operations, including check-in and check-out procedures.
o Responding to guest requests efficiently and in a timely manner.
o Ensuring that the Front Office manager and supervisor are informed of any relevant feedback from guests or other departments.
o Demonstrating a high level of customer service at all times.
o Fully understand room categories, rate types, packages, promotions, and any other products necessary to perform daily duties.
o Maximize room occupancy and use proactive sales techniques to promote the hotel’s services and facilities.
o Understand procedures regarding the acceptance of foreign currency, credit cards, and cash in accordance with the hotel’s credit policy.
o Telephone support.
o Ensure that guest mail and messages are received effectively and efficiently.
o Act in accordance with established fire, safety, and health regulations and follow the appropriate procedures when necessary.
Here’s what you’ll do during a typical day:
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
o Intermediate level of English
o Proficiency with Microsoft Office applications: Excel, Word, PowerPoint
o Strong communication skills
https://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/jobs/preview/208448
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Fairmont Hotels & Resorts Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of […]
Niché dans le décor spectaculaire de Charlevoix, le Manoir Richelieu est bien plus qu’un hôtel prestigieux : c’est une grande famille qui célèbre l’excellence et le bien-être de chacun.e. En tant que principal employeur de la région, nous cultivons un environnement de travail où l’entraide et la convivialité règnent. Les hôtels Fairmont ont rejoint la grande […]
Want to learn more? Hotel Website, Facebook, Instagram, YouTube Union Position: This position is part of the Local Union which requires complete open availability. We cannot accommodate schedule restrictions and full-time hours are not guaranteed. Hours and schedule are based on seniority and business needs and may be minimal at times until seniority is established. You must be comfortable with a […]
Company Description Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf. Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning […]
At the Rimrock, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our Heartists live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock. […]
