“Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.”
PRIMARY OBJECTIVE OF POSITION
To maximize hotel revenue and guest satisfaction by receiving, handling and processing guest reservations under the direction of the Space Controller. The job incumbent should work in line with the hotel’s guidelines, business plan, corporate guidelines, and service concepts.
TASKS, DUTIES AND RESPONSIBILITIES
MAXIMISES HOTEL REVENUE AND GUEST SATISFACTION
• Greets guests over the phone in a friendly, courteous manner
• Records reservation information accurately; identifies and records group and transient business codes • Informs other departments of VIP arrivals
• Identifies commissionable reservations and secures required information
• Records and processes deposit information
• Identifies and records special billing instructions; approves credit after consultation with the Space Controller
• Files all reservations in a systematic order for easy referral
• Contributes to maximum occupancy of the hotel by assisting in maintaining accurate inventory control for rooms
• Assists with the preparation of the four day forecast and VIP list
• Achieves maximum occupancy and average rate by utilising yield management
• Uses up-selling techniques
• Handles all special requests appropriately
• Pre-blocks all special requests or VIP accommodations accurately
• Keeps Space Controller informed of new group bookings Job Description
• Utilises guest history files for personalized service at the hotel
• Maximises customer satisfaction and hotel revenue by promoting hotel restaurants and other services and facilities to guests
• Deals with assigned incoming correspondence, faxes and reservation messages in a timely and accurate manner
• Acknowledges assigned reservation faxes and messages
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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