Reservation Agent

Rixos Premium Qetaifan Island North stands as a premier luxury destination on the dynamic, man-made Qetaifan Island off the coast of Lusail, Doha. Operating under the renowned Accor umbrella, this five-star resort seamlessly blends high-end hospitality with adrenaline-pumping entertainment, making it one of Qatar’s most sought-after lifestyle and leisure hubs.

Join our team as a Reservation Agent in Lusail, Qatar, where you’ll be the first point of contact in creating an exceptional guest experience. As a Reservation Agent, you are instrumental in setting the tone for our guests’ stay by providing warm, professional, and efficient service from the moment they reach out to us. You will combine your passion for hospitality with your organizational skills to manage reservations, maximize revenue opportunities, and ensure every guest feels valued and welcomed.

• Deliver consistently exceptional, friendly, and engaging service to all reservation inquiries via phone, email, and online channels
• Process room reservation requests accurately and efficiently, entering guest information and rooming lists into the Property Management System (PMS)
• Maximize revenue potential through strategic upselling of room categories, packages, and property amenities while maintaining guest satisfaction
• Provide comprehensive information about property facilities, services, and local attractions to assist guests with their stay planning
• Address special requests and guest preferences with empathy and creativity, ensuring personalized experiences
• Maintain accurate and up-to-date guest information across all distribution channels and reservation systems
• Analyze booking patterns and market trends to support revenue optimization strategies
• Collaborate with front office, housekeeping, and management teams to ensure seamless guest transitions and operational efficiency
• Respond promptly to guest inquiries and concerns, demonstrating problem-solving skills and a commitment to guest satisfaction
• Update and manage reservation systems in real-time, ensuring data integrity and preventing overbooking
• Develop knowledge of regional and local market dynamics, competitors, and destination events to provide informed recommendations