Reservation Executive

Prime Function:

• Plan the room reservations.
• Ensure proper selling techniques and strategies are utilized to maximize room revenues.
• Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency.
• Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

Key Responsibilities:

Sales & Marketing Planning

• Plan & prepare forecasts on a timely basis for review.
• Plan & prepare monthly reports, forecasts and other relevant reports.
• Ensure that the various monthly statistical reports are generated and assist in the development of occupancy forecasts for the annual budget.

People Management

• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Ensure that the team has been trained for all safety provisions.

Financial Management

• Identify optimal, cost-effective use of the resources and educate the team on the same.
• Maintain and update corporate database, entering guest bookings to ensure guest information / records are kept up to date and accurate for future events.
• Assist in the development of occupancy forecasts for the annual budget.

Operational Management

https://careers.accor.com/global/en/job/reservation-executive-in-pullman-new-delhi-aerocity-new-delhi-india-jid-113655