Reservations Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Reservations Agent

Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Reservations Agent to join our Reservations team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Revenue Department, the Reservations Agent is responsible in will handle bookings and materialize the maximum number of guests’ requests and reservations. The Reservations Agent reports to the Assistant Reservations Manager.

As Reservations Agent, you will be responsible for the following duties:

  • Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability
  • Ensure clients’ satisfaction and adherence to Emirates Palace Mandarin Oriental service standards
  • Follow internal credit policy
  • Follow up on lost business and bring information about them to the knowledge of the department superiors
  • Spot-check reservations made the previous day and check all VIP arrivals
  • Test calls LQA / IFH results > 85%
  • Follow the internal up-sell program for Reservations department

As Reservations Agent, we expect from you: 

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Guest Service Expert

Job for: Locals & Expats

POSITION SUMMARY Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range […]

Aruba

Rezeptionist

Job for: Locals

Unternehmensbeschreibung   Die Radisson Hotel Group ist eine der weltweit größten Hotelgruppen mit zehn unverwechselbaren Hotelmarken und über 1.400 Hotels in Betrieb und Entwicklung in mehr als 95 Ländern. Das übergeordnete Markenversprechen der Gruppe lautet Every Moment Matters – mit der charakteristischen Yes I Can! Servicephilosophie. Unser Team ist das Herzstück unseres Erfolgs. Dein Job bringt jeden Tag neue […]

Austria

Concierge Manager

Job for: Locals

Concierge Manager   Mandarin Oriental Jakarta is looking for a Concierge Manager to join our Front Office team.   Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the […]

Indonesia

Assistant Guest Relations Manager

Job for: Locals

JOB SUMMARY   Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking […]

India

Receptionist

Job for: Locals

✨Join the Passionate Team at The Oberoi, Gurgaon! We are excited to invite applications from enthusiastic hospitality professionals looking to elevate their careers in the following roles: • Front office Associate 📩 How to apply: Please share your updated resume with us at: Dhruv.moudgil@oberoihotels.com Kindly note: Only shortlisted candidates will be contacted for a interview.

India