Reservations Agent

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you. To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care you experience during your stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming you to be the centre of our world, anywhere in the world – and always with a distinctly human touch. The views are just the beginning at Four Seasons Hotel Sydney, located at the epicentre of the historic Rocks district, sparkling Harbour and buzzing CBD. Chic rooms and suites embrace the iconic attractions just steps away, while the award-winning restaurant and street front bar are destinations unto themselves.

Our Reservations Agents are the voice of the hotel, combining charisma and professionalism to bring our rooms, suites, and facilities to life. With genuine passion and precision, you will create the first impression of the Four Seasons experience, making this department critical to our success.

What You Will Do

• Handle guest enquiries via phone and email, converting conversations into confirmed bookings
• Liaise with VIP guests, wholesalers, and travel agents to make, amend, and confirm reservations
• Stay knowledgeable on all hotel offerings – including restaurants, bar, and spa – to upsell services and personalise guest experiences
• Ensure every interaction reflects the warmth, care, and service excellence of Four Seasons

What You Bring

• Outstanding communication skills, with a natural ability to engage and build rapport
• A true passion for delivering memorable guest experiences
• Exceptional attention to detail and accuracy in a fast-paced environment
• Strong organisational and time management skills
• At least 1 year of experience in Reservations or Front Office within a large international hotel
• Flexibility to work a rotating roster, including evenings and weekends
• Previous experience with Opera PMS is highly regarded
• https://careers.fourseasons.com/us/en/job/REQ10359122/Reservations-Agent