Reservations Agent

Reservation Agent

Mandarin Oriental Jakarta is looking for a Reservation Agent to join our Reservation team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

After completion of an extensive renovation, Mandarin Oriental, Jakarta, will emerge fully rejuvenated to reclaim its status as the city’s premier address for both business and leisure. Mandarin Oriental, Jakarta will be positioned as Jakarta’s most luxurious and contemporary hotel, offering exemplary personalized service in well-appointed surroundings. Mandarin Oriental, Jakarta is operated and owned by the Mandarin Oriental Hotel Group.

About the job

Based Mandarin Oriental Jakarta, the Reservation Agent is responsible for recording and processing all room reservations made by phone, emails. other booking platforms, and online chats efficiently and accurately. Convert all reservation inquiries to sales where possible to meet hotel targets. The Reservation Agent reports to the Reservations Manager.

As Reservation Agent, you will be responsible for the following duties:

• Handle guests communications (phone, emails, and chats) professionally, identifying needs and offering suitable options.
• Verify reservation details and ensure confirmations are sent within 24 hours with accurate information.
• Demonstrate strong knowledge of room types, rates, and hotel offerings while completing administrative duties in line with SOPs.
• Accurately inputs and manages reservations in the PMS system.
• Maintain effective communication with other departments (e.g. Sales, Housekeeping, Front Desk) to ensure smooth operations.
• Manage group reservations
• Prepare various reservations related reports (e.g. Cancellation & No Shows)
• Upsell hotel services including but not limited to restaurant reservations, Spa
• Manage time effectively

As Reservation Agent, we expect from you:

Educational Background 

• Minimum High School Diploma or equivalent
• Diploma or bachelor’s degree in hospitality, Tourism, Business Administration, or a related field is an advantage
• Relevant on-the-job training or certification in reservations, customer service, or travel systems may substitute formal education

Experience 

https://careers.mandarinoriental.com/jobs/reservations-agent-jakarta-daerah-khusus-ibukota-jakarta-indonesia