Reservations Agent

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

• Handle reservation inquiries via phone, email, and online channels with professionalism, warmth, efficiency, and luxury-aligned service.
• Create memorable first impressions by delivering personalized, engaging, and knowledgeable service throughout every guest interaction.
• Assist guests with booking, modifying, and canceling reservations in accordance with established hotel policies and procedures.
• Respond accurately and promptly to guest inquiries regarding room types, suites, rates, packages, promotions, availability, amenities, hotel facilities, and services.
• Maintain a thorough knowledge of hotel including guest rooms and suites, dining and bar concepts, spa, pool, meeting and event spaces, special experiences, and hotel programming.
• Share knowledgeable recommendations regarding local attractions, dining, entertainment, culture, and experiences to assist guests in planning memorable stays.
• Participate in daily briefings and maintain awareness of occupancy, inventory, promotions, events, restrictions, and operational priorities.
• Convert reservation inquiries into confirmed bookings through confident product knowledge, personalized recommendations, and effective selling techniques.
• Recommend and upsell appropriate room categories, suites, packages, dining experiences, spa treatments, special experiences, and other hotel offerings based on guest preferences and needs.
• Identify opportunities to enhance the guest experience and increase revenue through thoughtful pre-arrival planning and personalized recommendations.
• Maintain a strong understanding of room types, rate structures, packages, promotions, restrictions, and reservation policies.
• Support hotel revenue objectives through effective upselling and appropriate conversion techniques while ensuring recommendations are aligned with guest needs.
• https://careers.accor.com/global/en/job/reservations-agent-in-fairmont-san-francisco-san-francisco-united-states-jid-111569