Reservations Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Reservations Agent

Additional Information: This hotel is owned and operated by an independent franchisee, . The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

 

Reservations Agent:
The above-mentioned position is currently available within the Reservations Department at Protea Hotel by Marriott Johannesburg Balalaika Sandton.
The successful candidate will be responsible for the following:
•Greetings guests over the phone in a friendly, courteous manner (within 3 rings).
•Identify guest reservations needs by asking open ended questions and determine appropriate room types and maximize room rate.
•Dealing with incoming enquiries regarding accommodation availability, room types, rates, etc. within the required turnaround time.
•Process all reservation requests, changes and cancellations received by phone & email.
•Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
•Enrolling guests to be Marriott Bonvoy members.
•Explain guarantee, special rate and cancellation policies to callers.
•Verify and record reservation information accurately.
•Accommodate and document special requests.
•Answer questions about property facilities/services and room accommodation.
•Follow sales techniques to maximize revenue by upselling rooms and promoting hotel restaurants and other services and facilities to guests.
•Input and access data into reservation systems (Opera, Marsha and Empower Reservations).
•Identify and record special billing instructions.
•Pre-block all special requests or VIP accommodation accurately.
•Contribute to maximum occupancy of the hotel by assisting in maintaining accurate inventory control for rooms.
•Acknowledge assigned reservation messages.
•Following up and conversion of enquiries is of utmost importance.
•Responsible for tidy administration, including keeping accurate records of all paper transactions, and filing all reservations in a systematic order for easy referral.https://careers.marriott.com/reservations-agent/job/0DE32E66714292C28BE8BEE73502BB0B

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Reception Team Member

Job for: Locals

“Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, […]

United Kingdom

Front Office Agent

Job for: Locals

Company Description   Sofitel Queenstown Hotel & Spa is an award-winning property positioned in the heart of stunning Queenstown. Appointed with 84 elegant guest rooms and suites, Sofitel draws inspiration from local culture alongside French art de vivre, to offer a one-of-a-kind, luxurious hotel experiences.   Job Description   Your Purpose: To personalise each and every […]

New Zealand

Réceptionniste

Job for: Locals

Rejoindre PULLMAN PARIS MONTPARNASSE, la plus grande destination hôtelière parisienne, c’est un atout majeur pour votre carrière et votre évolution professionnelle. Au PULLMAN Paris Montparnasse, notre force c’est notre équipe : une équipe diversifiée partageant les valeurs esprit d’équipe, créativité et excellence. Epanouissez-vous au sein d’un hôtel certifié GREAT PLACE to WORK 2025/2026   Description du […]

France

Valet

Job for: Locals

Company Description   Join us at Accor, where life pulses with passion!​ As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​ By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​ You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​ You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​ Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting memorable and impactful experiences for your  […]

Australia

Réceptionniste

Job for: Locals

Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 45 marques, 5 500 hôtels, 10 000 restaurants et destinations lifestyle. Ici, nous croyons en vous et en ce que vous apportez. Les opportunités de développement et d’évolution sont nombreuses. Chaque geste, chaque sourire, chaque action, contribuent à créer un impact positif et […]

France