Reservations Agent

RESERVATIONS AGENT 

The London EDITION

EDITION Hotels are stunning microcosms of the world’s top cities featuring the best in service, food, beverage and entertainment. Located in gateway cities throughout North America and the Middle East, Europe and Asia, these are hotels where you’ll find the guests rubbing elbows with locals because there’s no better place to be in the moment. Hotels that feel different because they make you feel something. Hotels that don’t act like hotels.

As part of the Marriott International family, EDITION offers more than a job. It is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Position Summary

Responsible for processing reservation requests, modifications and cancellations received via phone, email or other channels. Identifies guest needs, recommends appropriate room types and rates, explains reservation policies, and delivers exceptional service while maximizing revenue opportunities.

What you’ll do

• Process reservation requests, changes and cancellations accurately.
• Verify room availability, rates and occupancy before confirming bookings.
• Identify guest needs and recommend suitable room types and packages.
• Explain guarantee, cancellation and qualifying rate policies to guests.
• Document special guest requests and reservation details accurately.
• Answer questions regarding hotel facilities, services and local attractions.
• Apply upselling and sales techniques to maximize property revenue.
• Resolve guest concerns and follow escalation procedures when required.

What you’ll bring

• High school diploma or G.E.D. equivalent.
• Strong customer service, communication and telephone etiquette skills.
• Computer literacy and accurate data entry skills.
• English language proficiency and strong listening skills.
• Ability to work collaboratively within a team environment.
• https://careers.marriott.com/reservations-agent-the-london-edition/job/P1-7556245-0