Reservations Agent

At The William Inglis Hotel – MGallery South West Sydney, we believe luxury lives in the details – a warm welcome, a thoughtful recommendation and the little touches that make a stay memorable.

Inspired by our rich thoroughbred heritage and our home in the heart of South West Sydney, The William Inglis is a hotel with a story to tell. As part of Accor and the MGallery Collection, we create memorable experiences through genuine connection, individuality and exceptional service.

We’re looking for a Reservations Agent to join our team and help bring that experience to life.

As a Reservations Agent, you’ll be one of the first points of contact for many of our guests. From the first enquiry through to confirming their stay, you’ll create a warm, personalised booking experience while confidently finding opportunities to enhance the guest experience and maximise revenue.

What you’ll be doing

• Manage all incoming reservation enquiries across phone and email, providing warm, professional and personalised service.
• Build genuine connections with guests, offering knowledgeable recommendations and identifying opportunities to upsell and maximise revenue.
• Accurately create and maintain reservations and guest profiles in Opera Cloud, including preferences, special requests and booking details.
• Maintain strong knowledge of our rooms, rates, packages, promotions, hotel facilities and local area.
• Monitor the hotel’s general inbox, actioning and transferring enquiries to the appropriate departments while ensuring exceptional service, communication and follow-through.
• Communicate guest requests and important information clearly across departments to ensure a seamless guest journey.
• Work closely with Front Office, Sales and other hotel teams, identifying and communicating relevant sales leads.
• Ensure rates, availability and booking information are accurate and in line with hotel guidelines.
• Stay up to date with hotel communications, promotions and the Accor Live Limitless (ALL) loyalty programme.
• Bring the Accor values and Heartist principles to life through every interaction, while supporting a positive and collaborative team environment.https://careers.accor.com/global/en/job/reservations-agent-full-time-in-the-william-inglis-hotel-warwick-farm-mgallery-col-jid-112277