Reservations Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Reservations Agent

Company Description

 

Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways, and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escap,e or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.

 

Job Description

 

Reservations Agent 

This pivotal role involves creating exceptional guest experiences. Your responsibilities revolve around managing reservations with precision, ensuring effective communication channels, and providing top-notch customer service. In this dynamic position, you will be at the forefront of guest interactions, contributing significantly to the success of our pre-opening phase.

What is in it for you:

  • Engage in conservation efforts and help preserve wildlife.
  • Enjoy sustainable adventures with exclusive rewards.
  • Celebrate locality and heritage in a vibrant community.
  • Advance your career with global development opportunities.
  • Drive change through impactful social initiatives.
  • Collaborate with a passionate, innovative team.

Key Responsibilities:

  • Reservation Management: Handle guest reservations through various channels, including phone, email, and online platforms, ensuring accuracy and adherence to policies.
  • Communication Hub: Serve as a central point of contact for guest inquiries, providing information on room availability, rates, and hotel services. Respond promptly to emails and other communication channels.
  • Booking Process: Facilitate the booking process by entering reservation details accurately into the Property Management System (PMS). Update room availability, rates, and payment information.
  • Guest Assistance: Assist guests with inquiries, special requests, and provide information on hotel amenities. Ensure a personalized and memorable experience for each guest.
  • Collaboration with Departments: Work closely with various departments, including Sales, Front Desk, and Housekeeping, to coordinate guest requests, room assignments, and other requirements.
  • Communication Enhancement: Enhance communication strategies to streamline the reservation process and improve guest satisfaction. Provide clear and concise information to guests and internal teams.
  • https://careers.accor.com/global/en/job/reservations-agent-in-hawar-resort-by-mantis-hawar-islands-bahrain-jid-84050

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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