The Mercure London Earls Court hotel is a newly renovated property in Southwest London. The property is a large conferencing & group hotel comprising a total of 508 bedrooms, across two distinct brands within Accor, Ibis & Mercure. As the property is a combo there are 226 Ibis rooms & 282 Mercure rooms. The London Suite is the main ballroom for all types of events. The London Suite is extremely versatile and plays a pivotal role in the property’s overall performance. The London Suite is divisible into nine separate meeting rooms, which when combined can be one of the largest pillar free spaces in London for events up to 1200 guests. The F&B outlets in the property have been created by PARIS SOCIETY. The F & B space named Barnaby’s, is perfect for social events and either the Barnaby’s Kitchen or Barnaby’s Lounge Bar can be semi or completely privatised for groups, events or additional catering / meeting space for larger residential bookings/ functions.
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POSITION OVERVIEW
The Reservations & Leisure Sales Manager is responsible for leading the Reservations Department while driving leisure sales performance to maximise hotel revenue and profitability. Reporting to the Commercial Office Manager, the role oversees the day-to-day operation of the reservations function, ensuring all enquiries, bookings and group reservations are managed efficiently and in line with hotel and Accor brand standards. The role is accountable for developing leisure business across Group Leisure, Series and Wholesale segments, building strong client relationships, identifying new business opportunities and working closely with the Commercial, Revenue and Operations teams to deliver the hotel’s commercial objectives. The Reservations & Leisure Sales Manager will lead, develop and motivate the reservations team, promoting a culture of commercial awareness, service excellence and continuous improvement while ensuring effective communication across all hotel departments.
MAIN RESPONSIBILITIES
Commercial Overview
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
POSITION SUMMARY Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). […]
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