Reservations Coordinator

RESPONSIBLITIES

• Review daily room type availability in Opera vs actual reservations and balance any room type oversell ensuring the premium rooms are sold at its optimal rate.
• Pre-block VIP suite group contracted concessions, guests who are paying for the premium room at its BFR or near BFR rates, flag if a conflict is noted, such as overlapping reservations, day-use, sites, etc.
• Review daily arrival reports forwarded by Front Office, actioning missed special needs room assignments such as accessibility requirements, special arrangements (near or away from elevators, etc) or guest pre-arrival requests 
• Review OOO / OS rooms on shoulder occupancy dates 80% and on projected near or sell-out dates, coordinate with MOD and adjust room inventory based on return of the OOO rooms
• Spot any reservations booked as ROH (Run of House) such as Opaque OTAs: Priceline / Hotwire and switch over room type to whichever room type is plentiful, example switch kings to double queens if kings are short
• Anticipate potential room turn issues such as flipping a large suite (Presidential / Grand Suite) and alert Housekeeping for such tight turns as a consequence of late check outs or day use.
• Flag Director of Rooms and or Director of Front Office for any room turn challenges such as a group block contracted for late checkout on a near sell-out or sell out date. 
• Work with Housekeeping on show rooms for site visits and coordinate with Front Office if such rooms are to be used to an arriving guest. 
• Coordinate with Sales and Event managers the release of scheduled site rooms in the event the same rooms will be utilized as a sleeping room for an arrival guest/s
• Review room routings for group blocks with R/T or special billing arrangements.
• Monitor group rooms on queue and prioritize and rush clean the room ensuring timely turn of the room and contacting the guest as and when the room turns ready.
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