POSITION SUMMARY
Process all reservation and conferencing requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation or client conferencing needs, determine appropriate room type and conference venues, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services, room accommodations and conferencing venues. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations / conferencing bookings. Input and access data in reservation system. Respond to any challenges found for accommodating rooming and venue requests by communicating with appropriate individual or department. Oversee accuracy of group blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests and clients according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
CRITICAL TASKS
Policies and Procedures
Guest Relations
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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