Reservations Manager

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Rome will offer a rare urban retreat set across ten 19th-century villas, surrounded by lush gardens yet only moments from the city’s iconic landmarks. The hotel will feature 108 elegantly designed rooms and suites, many with private terraces or gardens, crafted by renowned designers Gilles & Boissier. With six distinctive restaurants and bars, including a rooftop Mandarin Bar with sweeping city views, the property will blend tranquil residential charm with contemporary Roman sophistication.

About the Role

The Reservations Manager is responsible for leading all aspects of the Reservations function, ensuring exceptional service delivery whilst maximising revenue opportunities and operational efficiency.

This role oversees the daily operations of the Reservations team, ensuring all guest enquiries and bookings are handled with accuracy, professionalism, and care. The successful candidate will play a key role in inventory management, forecasting, distribution strategy, and team development, whilst working closely with Revenue Management and hotel operations to support the commercial success of Mandarin Oriental, Rome.

Key Responsibilities

As Reservations Manager, you will be responsible for:

• Leading the day-to-day operations of the Reservations department, ensuring all enquiries and bookings are handled promptly, accurately, and professionally.
• Monitoring room inventory, occupancy levels, rate structures, and availability to maximise revenue opportunities through effective inventory management.
• Ensuring all reservations are processed accurately and entered into hotel systems in a timely manner.
• Managing individual, corporate, leisure, and group reservations in accordance with Mandarin Oriental standards.https://careers.mandarinoriental.com/jobs/reservations-manager-rome-lazio-italy