Reservations Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Reservations Manager

Company Description

 

Raffles Seychelles, part of the esteemed Raffles Hotels & Resorts, boasts 20 ultra-luxury properties worldwide, some featuring exclusive branded residences. In 2023-24, four new Raffles hotels will be unveiled. The brand, named after Sir Stamford Raffles, exudes elegant British charm while catering to the modern lifestyles of well-travelled guests. With warm, personalized service and iconic Raffles Butlers, we offer an atmosphere of generosity.

Our hotels are not just accommodations; they are art museums, culinary hubs with renowned chefs, and pioneers in next-gen wellness experiences. We prioritize cultural and natural heritage preservation, employing experts within our properties. At Raffles, guests transform into friends and eventually become family. It’s a place to celebrate, explore, exchange ideas, and discover a new dimension of luxury that resonates with emotions as gracefully as the Raffles name itself.

 

Job Description

 

Position:       Reservations Manager

Department: Reservations

Reports to:  Revenue Manager

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PURPOSE OF POSITION

The incumbent in this position is responsible for following up to materialize the budgeted revenues of all segments. The position focuses on hotel’s national and international accounts in terms of all bookings as well as maximization of revenue through upselling techniques

 

KEY ROLES & RESPONSIBILITIES

  • Oversee reservation administration and provide update to reservation systems and process all requests and manage inventory of all processes and recommend ways to maximize revenue
  • Ensure all reservations enquires are professionally, and promptly handled and that there is no loss of business
  • Check daily all new reservations, cancel or change reservations, make sure information passed to relative departments are correct.
  • Check arrival guests or groups of 3-7 daily, making sure the guest information, requirements and price information is correct.
  • Conduct training to existing and new agents in the team to maintain and improve reservation selling skills
  • Handle and resolve Guest issues in a positive manner so as to protect company revenue and result in Guest satisfactionhttps://careers.accor.com/global/en/job/reservations-manager-in-raffles-seychelles-baie-ste-anne-seychelles-jid-104207

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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