This role is Sydney CBD based.
The Ritz‑Carlton’s first lodge experience is set within the World Heritage–listed Greater Blue Mountains. As one of Australia’s pioneering sustainable luxury resorts, it was designed to protect and enhance the surrounding natural environment. The property features 40 freestanding one , two , and three bedroom lodges—each with a private indoor/outdoor pool, veranda, living area, and fireplace—alongside a central homestead. Guests enjoy a full suite of amenities including all day dining, two specialty restaurants, a bar, an 81 sqm meeting room, swimming pool, fitness center, tennis courts, kids club, and The Ritz Carlton Spa. Located approximately 190 kilometers from Sydney, the resort is accessible via a three hour drive or a 45 minute helicopter transfer. The lodge is scheduled to open in 2026.
JOB SUMMARY
Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; no work experience required.
OR
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
CORE WORK ACTIVITIES
Understanding Markets & Maximizing Revenue
• Identifies new reservations sales business to achieve personal and property revenue goals.
• Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Closes the best opportunities for the property based on market conditions and property needs.
• Monitors same day selling procedures to maximize room revenue and control property occupancy.
• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
Conducting Daily Reservations Sales Activities
• Responds to incoming reservations sales opportunities for the property that are outside parameters of the .
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.https://careers.marriott.com/reservations-manager-emirates-wolgan-valley-a-ritz-carlton-lodge-sydney-cbd-based/job/84DB1FE45735EB3CFF1866BB6FE2FA7E
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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