POSITION SUMMARY
The Reservations Sales Executive is a key member of the property’s Sales team and serves as a primary point of contact for guests. This role collaborates closely with the Front Office and Food & Beverage teams to deliver seamless guest experiences while maximising revenue opportunities.
The position is responsible for managing reservation enquiries, changes, and cancellations across multiple channels (phone, email, and online platforms), while driving revenue growth, customer satisfaction, and Marriott Bonvoy enrolments.
In addition, the role supports and manages group enquiries and opportunities, ensuring all business is effectively contracted, up-sold, and transitioned for operational delivery.
Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Read and visually verify information in a variety of formats. Perform other reasonable job duties as requested.
EXPECTED CONTRIBUTIONS
Reservations Executive
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow […]
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to […]
The impact you’ll make. First impressions are everything. And you’ll set the tone for every guest arriving or departing from the hotel in the late hours of the night. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities, and the local area. […]
