Reservations Supervisor

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Surrounded by the capital’s greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city’s high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London’s famous sights.

Reservations Supervisor
Four Seasons UK Collection

Four Seasons UK Collection is seeking a Reservations Supervisor to join our dedicated and service-minded team. This is an exceptional opportunity for an experienced reservations professional to take the next step in their career while representing one of the most iconic luxury hotel groups in the UK.

About the role:

As a Reservations Supervisor, you will play a key role in overseeing the daily operation of the reservations department. You will ensure accuracy, consistency, and warmth in every guest interaction, supporting the team in delivering the thoughtful and personalised service that Four Seasons is known for.

What you will do:

• Assist with managing room inventory and ensuring availability is accurately maintained
• Maintain close communication with operational departments to support a seamless guest journey
• Handle all reservations with precision and attention to detail
• Support the Reservations Manager with coaching, guiding, and developing the team
• Confidently manage guest enquiries, VIP requests, and complex bookings

What we are looking for:

• Previous experience in a luxury hotel reservations environment
• Strong leadership skills and a genuine passion for supporting and developing others
• A natural ability to build thoughtful guest relationships
• Excellent communication skills and a confident telephone manner
• A keen eye for detail and a proactive approach to problem solving
• https://careers.fourseasons.com/us/en/job/REQ10372595/Reservations-Supervisor