Resort Activities Coordinator

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Reporting to the Resort Activities Manager, the Resort Activities Coordinator provides administrative, systems, revenue, and operational support for the Resort Activities department.

This role serves as the department’s Guest Experience Platform (UrVenue) Champion, ensuring activity products, schedules, inventory, pricing, and booking information are accurate and optimized for guest engagement and revenue performance. The Coordinator will also support the operation of the Adventure Center (opening May 2027), helping coordinate programming, guest inquiries, guide utilization, equipment readiness, activity departures, and interdepartmental communication.

The successful candidate is highly organized, detail-oriented, self-motivated, and able to balance administrative responsibilities with the needs of a dynamic guest-focused operation.

Key Responsibilities

• Deliver professional, engaging service to guests and colleagues.
• Manage and maintain Resort Activities products and inventory within the Guest Experience platform (UrVenue).
• Monitor participation, capacity, revenue, and booking trends to identify opportunities for improvement.
• Coordinate guide schedules, activity availability, and operational readiness.
• Support Adventure Hub operations, programming, equipment, and guest flow.
• Provide administrative support, including scheduling, documentation, communications, and record management.
• Coordinate onboarding, training administration, certifications, and colleague records.
• Assist with recruitment and onboarding processes.
• Ensure accurate activity information is communicated across guest-facing and internal platforms.
• Collaborate with hotel departments to support guest, group, and special-event programming.
• https://careers.accor.com/global/en/job/resort-activities-coordinator-in-fairmont-chateau-lake-louise-lake-louise-canada-jid-110239