Resort Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Submit to Bali’s embrace at Four Seasons Resort Sayan: a hillside haven bathed in beauty and purity. Arrive via a dramatic treetop bridge to a gravity-defying rooftop lotus pond, beneath which the sacred Ayung valley spreads its tropical arms. Descend through a valley of towering palms, tiered rice paddies and enchanting gardens that cocoon 60 suites and villas. Choose from secluded treetop accommodations or riverside sanctuaries – all featuring traditional ikat fabrics, antique furnishings and Indonesian artefacts.

About the role

The Resort Manager will provide leadership for all operational management team and will be responsible for delivering the highest level of service in terms of guest experience and establishing a top performance work culture. This position is a member of Bali Resorts Leadership Team and reports to the General Manager of Four Seasons Resorts Bali. In partnership with the General Manager, represent the resort to civic, business, industry and local government.

What you will do

• Responsible for the day-to-day operations of the entire resort.
• Must be comfortable with floor presence and frequent daily departmental walks.
• Monitors all standards in the resort to ensure they are in place and enforced consistently.
• Relentless about staying on top of product – cleanliness and maintenance on both FOH/BOH; a continued focus on refining and elevating our offerings is a high priority.
• Drives the cultural experiences in the resort with innovation and creativity.
• Personally meet and interact with guests, review all written guest comments and follow up on any guest service issues or needs.
• Establish a relationship, connected with and highly visible for ELITE guests and VIPs.
• Drive all guest and employee related experiences in the resort to the highest level.
• Attends and participates in all Planning Committee or Senior Leadership Team (SLT) meetings, operations meetings and events.
• Monitors and review the daily revenue report, the labour report and the monthly profit and loss statement, analyse results and take action when necessary.
• Develop profit improvement ideas, policies and procedures and implement them with approval of the General Manager.
• Involved in forecast, strategy meetings and budget process.
• Maintain a solid working relationship with the resort owners and participate in owner’s meetings.
• Resort is well immersed within the community; connect passionately with others in the community.
• Participate local activities as guests and employees are very passionate about enjoying all the destination has to offer.
• At times will be expected to go on sales calls overseas to drive business and understand the market.

What you bring

• We are looking for an individual with strong business acumen.
• Degree required and a minimum 5-year experience in Hotel/ Resort management.
• Must have luxury resort experience in Asia.
• Proven leadership skills in a Hotel/ Resort environment ideally.
• Guest centric – drive results in all guest touch points.
• https://careers.fourseasons.com/us/en/job/REQ10352689/Resort-Manager