Room Attendant

Room Attendant

Mandarin Oriental Jakarta is looking for a Room Attendant to join our Housekeeping team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

After completion of an extensive renovation, Mandarin Oriental, Jakarta, will emerge fully rejuvenated to reclaim its status as the city’s premier address for both business and leisure. Mandarin Oriental, Jakarta will be positioned as Jakarta’s most luxurious and contemporary hotel, offering exemplary personalized service in well-appointed surroundings. Mandarin Oriental, Jakarta is operated and owned by the Mandarin Oriental Hotel Group.

About the job

Based Mandarin Oriental Jakarta, the Room Attendant is responsible for  responsible for the comfort and cleanliness of the guest rooms, He/she will work closely with the Quality Controller to ensure that the highest standards of cleanliness and comfort are met in all Rooms and Suites at all times. The Room Attendant reports to the  Housekeeping Supervisor.

As Room Attendant, you will be responsible for the following duties:

•  Prepare your housekeeping trolley each morning, ensuring it is stocked with all necessary guest supplies, amenities, stationery, cleaning chemicals, and equipment to complete your daily room assignments without interruption.
• Keep the pantry clean, organized, and fully stocked throughout the shift to support smooth operations.
• Clean and maintain assigned guest rooms (occupied, vacant dirty) meticulously, following the exact cleaning protocols demonstrated during training, ensuring all areas meet the hotel’s high standards.
• Identify any maintenance issues such as plumbing leaks, electrical faults, or damages in guest rooms and report them immediately to the maintenance team; follow up to ensure timely resolution.
• Remove all soiled linens from bedrooms and bathrooms carefully and according to hotel procedures, avoiding cross-contamination.
• Thoroughly clean bathroom fixtures including showers, bathtubs, toilets, and washbasins using the specified chemicals and equipment, ensuring hygiene and sanitation standards are met.
• Arrange toiletries neatly on a designated cloth or tray in occupied rooms, ensuring all items are complete and replenished as per standards.
• Make beds efficiently and neatly, ensuring bed linens are wrinkle-free and pillows are properly fluffed to match hotel appearance standards.
• Neatly fold or hang guests’ clothing and personal items as instructed, showing respect for guest property.
• https://careers.mandarinoriental.com/jobs/room-attendant-jakarta-daerah-khusus-ibukota-jakarta-indonesia