Rooms Experience Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Rooms Experience Manager

After undergoing a transformative restoration, Waldorf Astoria New York is set to reignite its magnetic allure. Waldorf Astoria New York is seeking a Rooms Experience Manager to unveil a new era of luxury which embodies the spirit of New York City.

With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms, 375 Private Residences, 40,000 square feet of event space, holistic spa and wellness programming, and a celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.

As a Rooms Experience Manager, you will be responsible for managing and coordinating guest reservations with the utmost attention to detail, ensuring a smooth and efficient booking process. Your role is essential in delivering exceptional service by accurately processing reservations, addressing guest inquiries, and offering personalized recommendations to enhance their stay. You will engage with guests in a professional and welcoming manner, setting the tone for their experience at the hotel. Your ability to anticipate guest needs, handle special requests, and resolve any issues promptly will contribute to the hotel’s goal of achieving Forbes 5-Stars. Your meticulous attention to detail and dedication to providing seamless service will play a key role in upholding the hotel’s reputation for exceptional hospitality and luxury service.

What will I be doing?

As a Rooms Experience Manager, you would be responsible for performing the following tasks to the highest standards:

  • Accurately handle bookings via phone, email, and online platforms, ensuring all details are correct and confirmed.
  • Provide detailed information on availability, rates, services, and room preferences, while addressing special guest requests.
  • Communicate guest preferences and reservation details with the front desk, housekeeping, and other teams to ensure a seamless experience.
  • Send confirmation details to guests and update reservation systems to reflect any changes or special requirements.
  • Manage booking alterations, cancellations, and no-shows in line with hotel policies, ensuring smooth handling of changes.https://jobs.hilton.com/apac/en/job/HOT0CHYN/Rooms-Experience-Manager-Waldorf-Astoria-New-York

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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