Rooms Operations Manager

Where Culture, Care, and Art de Vivre Meet

At Sofitel New York, luxury is more than a standard—it’s a feeling.

Sofitel New York is seeking a highly organized and service-oriented Rooms Operations Manager to support the daily operations of the Housekeeping, Engineering, and Front Office departments. This position serves as a central point of communication, assisting with guest requests, administrative responsibilities, guest correspondence, lost and found management, interdepartmental coordination, and special projects to ensure a seamless guest experience and efficient hotel operations.

The ideal candidate is detail-oriented, proactive, and able to manage multiple priorities in a fast-paced luxury hospitality environment.

What is in it for you:

• Employee Discount Travel Program
• Employee Assistance Program (EAP)
• Extended healthcare plan coverage
• Opportunity to develop your talent and grow with the Company
• Ability to make a difference through our Corporate Social Responsibility activities

Guest Services & Communication

• Receive, document, and coordinate guest requests and service calls for Housekeeping and Engineering.
• Ensure timely follow-up and resolution of guest concerns and requests.
• Respond professionally to guest correspondence via email, phone, and other communication channels.
• Monitor and communicate service status updates between departments.
• Maintain a professional and courteous approach when interacting with guests and associates.

Administrative Support

• Provide administrative assistance to departmental leaders, including scheduling meetings, filing, document preparation, and correspondence.
• Maintain departmental records, logs, reports, and tracking systems.
• Prepare daily, weekly, and monthly operational reports.
• Assist with organization and documentation for departmental projects and initiatives.

Operations Coordination

• Act as a liaison between Housekeeping, Engineering, and Front Office to support efficient daily operations.
• Track work orders, room status updates, out-of-order rooms, and departmental follow-up items.
• Support execution of brand standards and operational procedures.
• Assist in ensuring timely communication and follow-up regarding operational priorities and guest requests.

Lost & Found Management

• Maintain accurate lost and found inventory records in accordance with hotel policies.
• Log, store, track, and coordinate the return of guest belongings.
• https://careers.accor.com/global/en/job/rooms-operations-manager-in-sofitel-new-york-new-york-united-states-jid-101904