Rooms Operations Manager

Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. Novotel Sydney Darling Square is conveniently located amongst Sydney’s CBD, Darling Harbour, Darling Square and ICC precincts. It is the perfect location for guests whether they’re travelling for business, leisure, or both. At Novotel Sydney Darling Square we are looking for a passionate Rooms Operations Manager to lead the day-to-day operations of our Housekeeping and Front Office department.

This is an exciting opportunity for a hands-on leader who thrives on developing teams, driving performance and creating memorable guest experiences in a fast-paced environment.

What will you be doing:

• Lead the daily operations of Housekeeping and Front Office departments to ensure efficient operations, to deliver a seamless guest journey from arrival to departure.
• Inspire, coach and develop department leaders and team members to deliver exceptional guest service.
• Ensure brand standards, service quality and presentation are consistently achieved.
• Monitor guest satisfaction, responding proactively to feedback and implementing service improvements.
• Drive departmental performance through effective rostering, labour management and productivity initiatives.
• Analyse operational results and identify opportunities to improve efficiency, quality and profitability.

What we are looking for:

• Previous leadership experience managing hotel rooms operations, including Front Office and Housekeeping.
• Strong knowledge of hotel operations, guest service standards and hotel systems – Opera Cloud experience is mandatory.
• A collaborative leader who enjoys developing people and building engaged teams.
• Excellent communication, problem-solving and decision-making skills.
• Strong commercial awareness with the ability to balance guest satisfaction and business performance.
• Proven ability to adapting to operational needs.