Sales & Marketing Coordinator

The Mercure & Ibis London Earls Court hotel is a newly renovated property in Southwest London. The property is a large conferencing & group hotel comprising a total of 508 keys, across two distinct brands within Accor, Mercure & Ibis. As the property is a combo there are 282 Mercure rooms & 226 Ibis rooms. The London Suite is the main ballroom for all types of events, extremely versatile and plays a pivotal role in the property’s overall performance. The London Suite is divisible into nine separate meeting rooms, which when combined can be one of the largest pillar-free spaces in London for events up to 1,200 guests. The F&B outlets in the property have been created by PARIS SOCIETY. The F&B space named Barnaby’s is perfect for social events and either the Barnaby’s Kitchen or Barnaby’s Lounge Bar can be semi or completely privatised for groups, events or additional catering / meeting space for larger residential bookings and functions.

Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits.

Our mission is to make the impossible possible to realize your dreams.

Guest Centric

• To present a professional, friendly and efficient impression of the Hotel at all times.
• Providing potential and existing clients, and colleagues with the highest.
• To establish a good working relationship with guests, visitors and colleagues with a high level of sales service thorough the company values of forward thinking, open mindedness and drive.
• Ensure guest satisfaction at all times by liaising with other operational hotel departments to achieve high quality personalized and tailor-made services throughout their stay and guest service experiences.
• To liaise closely with all Heads of Department with regard to servicing and handling of events clients
• Anticipate and identify guests’ needs and requirements at all times and make available knowledge and resources to meet those requirements.
• Discuss objectives with the target customers and clients selecting and addressing the most efficient marketing plans
• Finalize annual market research assuring an accurate plan to reach our targets
• Proactively propose new promotions and packaging for our clients increasing the business revenue
• Answer promptly to guests’ requirements, inquires and priorities providing high quality service.
• Have knowledge of the facilities, services and events offered by the hotel and the surrounding area and actively promote them as well as all amenities and programs offered by the company.
• To effectively handle and resolve any guest problems or complaints and keep The Hotel Management informed.
• https://careers.accor.com/global/en/job/sales-and-marketing-coordinator-in-mercure-london-earls-court-london-united-kingdom-jid-105422