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Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness […]
To support the sales process and administrative function of the Proactive and Sales Centre Team. DUTIES AND RESPONSIBILITIES To handle all incoming calls in the office within 3 rings and to assist incoming sales enquiries through the sales process including guestrooms, group and catering bookings with proper follow-up on all quotations within 24 hours. Complete […]
